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1. Definitions

Provider — the personal data Operator and supplier of services under this offer; details and contacts appear at the beginning of this document (once published on the Site). Customer — an individual who has accepted this offer (including by registering in the Service, paying for services, or starting to use paid features). Organisation profile — an entity in the Account area for collaborative work of participants (company, project); it does not replace the Customer’s status as an individual under this offer and does not by itself mean online payments are accepted on behalf of or from a legal entity’s account via Site forms. Service — the OtdelP software suite, including the web interface, demo stand, API and related materials. Site — the internet resource through which access to the Service is provided. Account — the protected section of the Service after the Customer signs in. Plan — the scope of features, term and price of services stated on the Site or in the Account at the time of payment.

2. Subject of the agreement

The Provider undertakes to grant the Customer access to the Service functionality (including the OtdelP demo stand and related services) in the scope corresponding to the paid Plan, and the Customer undertakes to accept and pay for the services in the manner set on the Site and in the Account. The specific feature list, limits and technical parameters are described in the Plans on the Site and may be updated as the product evolves without changing the general legal nature of the agreement, unless otherwise expressly agreed by the parties in the Service interface. Online payment for subscriptions and plans under Section 4 is made by an individual (the Customer), including where the Customer uses the Service for a team or Organisation profile and invites staff into a shared Account.

3. Acceptance of the offer

The following Customer actions constitute acceptance of this offer: registration in the Service, payment for services, or actual commencement of use of paid features after reviewing the terms. From the date of acceptance the agreement is deemed concluded on the terms of this offer and the Plans published on the Site. Acceptance is made by an individual in their own name; information provided at registration and payment must be accurate.

4. Price, payment procedure and payment intermediaries

Service prices, terms and payment methods are stated on the Site and during checkout in the Account. Payment via Site and Account payment forms is made by individuals only (bank card and other methods permitted for individuals under the payment intermediary’s rules), including with the involvement of сервис эквайринга Selfwork (pro.selfwork.ru). Other settlement methods (including for organisations) are not provided by this offer on the Site and do not replace the online payment procedure described above. The moment the Customer’s payment obligation is performed is determined by the rules of the relevant payment operator and by confirmation that funds have been credited in favour of the Provider. The Provider may suspend services if payment is not made within the period set by the Plan until the arrears are cleared.

5. Service term and subscription

Access to the Service is provided during the paid period (subscription), unless otherwise expressly stated in the Plan. The period starts when access is activated after payment confirmation or on the date shown in the Service interface. After the paid period ends, access to paid features may be limited until payment is renewed. Auto-renewal (if provided by the Plan and technically implemented) is performed on the terms shown to the Customer before the charge.

6. Refunds and withdrawal from services

The Customer may refuse the service before it begins within the meaning of consumer-protection law where applicable, or as set out in the Plans on the Site. After access to the Service has been granted, a refund for the unused subscription period is possible in the cases and to the extent provided by the laws of the Russian Federation and the specific Plan (including material breaches by the Provider). Refund requests are sent to the Provider’s contact address stated in this offer or in the requisites block. Consideration period — up to 30 calendar days, unless another period is set by law.

7. Suspension and blocking of access

The Provider may temporarily suspend or restrict access to the Service if the Customer breaches the offer or legal requirements, if there is a security threat, if payment is overdue, and during maintenance with prior notice where possible. Permanent account blocking is possible in the event of a serious or repeated violation of the rules, with notice to the Customer by email if technically feasible.

8. Intellectual property

Exclusive rights to the Service, its components, documentation and trademarks belong to the Provider or to right holders with whom the Provider has agreements. The Customer is granted a non-exclusive licence to use the Service within the paid Plan. Terms for using the API, access keys and the embeddable widget on third-party resources are set out in the Integration agreement. The Customer may not reproduce, decompile or distribute the Service software except as expressly permitted by law.

9. Rights and obligations of the parties

The Provider provides access to the Service as described, maintains operability within reasonable limits, and informs about material changes where possible via the Site or Account. The Customer undertakes to provide accurate data, keep credentials confidential, not use the Service in violation of law or third-party rights, and comply with the Privacy policy and Personal data processing policy; when using the API or widget — also the Integration agreement.

10. Limitation of liability

The Service is provided “as is” to the extent not prohibited by law. The Provider is not liable for interruptions caused by third parties (telecom operators, payment systems, hosting providers), for the content and consequences of the Customer’s use of AI feature outputs, or for indirect loss or lost profit, unless otherwise required by mandatory law. The Provider’s aggregate liability under the agreement is limited to the amounts actually paid by the Customer during the preceding 12 months, unless otherwise provided by law.

11. Changes to plans and the offer

The Provider may change the Plans and the terms of this offer. A new edition of the offer takes effect upon publication on the Site, unless another date is stated. Material worsening of terms for an already paid period is not allowed without the Customer’s consent. Continued use of paid features after the current subscription period ends is governed by the terms in force at renewal.

12. Force majeure

The parties are released from liability for partial or full non-performance caused by force majeure: natural disasters, hostilities, acts of public authorities, mass failures in communications networks and other events beyond the parties’ reasonable control that prevent performance of the agreement.

13. Dispute resolution and claims

The parties shall seek to settle disputes by negotiation. Claims procedure: the Customer sends a claim to the Provider’s email stated in this offer or in the requisites block; response period — up to 30 calendar days, unless another period is set by law. If no agreement is reached, the dispute shall be considered by a court at the Provider’s place of residence or location in accordance with the laws of the Russian Federation.

14. Termination of the agreement

The agreement may be terminated by mutual consent, by court decision, or unilaterally in cases provided by law or this offer (including material breach by either party). Cessation of access does not release the parties from obligations that arose before the termination date.

15. Details and contacts

Questions about the agreement, payment and refunds: boris.slesareff@yandex.ru

16. Final provisions

Invalidity of any individual provision does not invalidate the offer as a whole. The Provider’s inaction in the event of the Customer’s breach does not deprive the Provider of the right to protect its interests later. It is recommended that this text additionally be reviewed with counsel in light of the actual Plan model, the Provider’s tax status and agreements with payment intermediaries.

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